Contact HealthDay
Tel: 203.855.1400 or E-mail

News By Specialty

Allergy
Anesthesiology
Cardiology
Cosmetic Surgery
Critical Care
Dermatology
Diabetes & Endocrinology
Emergency Medicine
Family Practice
Gastroenterology
Geriatrics
Hematology & Oncology
HIV & AIDS
Infectious Disease
Internal Medicine
Nephrology
Neurology
Nursing
OBGYN & Women's Health
Ophthalmology
Orthopedics
Otolaryngology
Pain Management
Pathology
Pediatrics
Pharmacy
Psychiatry
Pulmonology
Radiology
Rheumatology
Surgery
Urology

Follow us on:

    


e-Healthcare Leadership Awards


Patients Most Annoyed by Long Waits, Unclear Test Results
Survey regarding doctor's office grievances identifies patients' top pet peeves

FRIDAY, May 3 (HealthDay News) -- Long waiting times and unclear test results are the top patient grievances when it comes to visiting the doctor, according to a report published in the June issue of Consumer Reports.

In a survey of 1,000 Americans, participants were asked to rate their grievances regarding visiting the doctor on a scale of 1 to 10, with 1 meaning "you are not bothered at all" and 10 meaning "you are bothered tremendously."

The researchers found the top grievances to be: "unclear explanation of a problem" (8.1 out of 10); "test results not communicated fast" (7.9); "billing disputes hard to resolve" (7.8); "hard to get quick appointment when sick" (7.8); "rushed during office visit" (7.8); and "long wait for doctors in the exam or waiting room" (7.6). Complaints also differed between men and women, with women being more bothered by doctors using electronic devices to make notes rather than interacting face-to-face and by doctors holding discussions within earshot of other patients. Patients were less annoyed by having to fill out multiple forms in the waiting room (6.1) or by doctors discouraging alternative treatments (5.7).

In addition, according to Consumer Reports, "Americans 65 and older were more peeved by having to fill out long forms than were those under 65. Americans younger than 35 said they'd be less bothered than did older folks by doctors who are too quick to order tests and procedures."

More Information



Copyright © 2013 HealthDay. All rights reserved.

April 17, 2014

Archive Search

By Keyword:
By Category:
By Topic:

Related Articles

CDC: Regional Trends Seen for Complementary Health Services

Diabetes-Related Complications Declined, 1990 to 2010

Diverse Options Available for Family Physicians

Work-Home Interference Key Contributor to Burnout

Continued Reliance on Windows XP May Threaten Data Security

Patients Paying Much More for Specialty Drugs